Patient Information

1. Before Your Visit

Come prepared

To help us serve you efficiently, please come prepared with the information and documents relevant to your care.

You may bring:

• A valid identification document where applicable
• Your previous medical records, investigation results or referral notes
• A list of medicines you are currently taking
• Your insurance card or other payment information, where applicable
• Any relevant information about allergies, previous illnesses or ongoing treatment

Some laboratory tests or diagnostic procedures may require special preparation such as fasting. If preparation is required, our team will provide instructions when your appointment or service is arranged.

Patients are encouraged to arrive a little earlier where registration or preparation may be required.

2. Appointments & Your Visit

What to expect

Patients may contact MacWish Medical Centre to enquire about available services or arrange an appointment.

When you arrive at the centre, our reception team will guide you through the registration process. Depending on the service required, you may then proceed to triage, consultation, laboratory, radiology, dental, pharmacy or another relevant service area.

During your consultation, you are encouraged to:

• Explain your symptoms and health concerns clearly
• Inform the healthcare provider about any medicines you are taking
• Ask questions about your diagnosis, investigations or treatment
• Inform the healthcare provider about allergies or previous reactions to medicines
• Ask for clarification whenever something is unclear

Our team will guide you through every stage of your visit, including any investigations, treatment, medication or follow-up care that may be required.

3. Payments & Insurance

Clear and transparent costs

MacWish Medical Centre is committed to providing clear and transparent information about healthcare costs. Patients will be informed about applicable charges for consultations, investigations, procedures, medicines and other services.

Payment options available at the centre may include:

• Cash
• Mobile money
• Bank or electronic payment
• Other approved payment channels

For insured patients, acceptance of services will depend on the insurance provider, approved benefit package and applicable authorization requirements.

Patients are encouraged to confirm insurance coverage before receiving services where prior approval may be required.

Our reception or cashier team is available to assist with questions relating to payments, invoices and insurance arrangements.

4. Your Rights & Responsibilities

Respectful care is shared care

Every patient receiving care at MacWish Medical Centre has the right to be treated with dignity, respect and professionalism.

Your Rights

• Receive respectful and compassionate care
• Have your privacy and confidentiality protected
• Receive clear information about your health condition and treatment
• Ask questions and receive understandable explanations
• Participate in decisions concerning your care
• Give informed consent before procedures or treatment where required
• Receive care without unfair discrimination
• Raise concerns, provide feedback or make a complaint

Your Responsibilities

• Provide accurate and complete information about your health
• Inform healthcare providers about medicines, allergies and previous medical conditions
• Follow agreed treatment and medical advice
• Ask questions when you do not understand your care
• Treat staff and other patients with respect
• Follow the centre's safety and operational guidelines
• Meet agreed financial obligations for services received

Working together helps us provide safe, effective and respectful care.